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Voice-XML is the World Wide Consortium’s (W3C) standard markup language based on XML used for creating voice user interfaces that use advanced speech recognition (ASR) and text-to-speech (TTS) technologies. From that perspective yes. But when you look at most of the Voice-XML deployments in the market today they are DTMF.
Why?
Simply put, Voice-XML is the next generation IVR platform technology. Because it is an open standard, companies, in theory, do not have vendor reliance and as a result have more portability and freedom of choice. Moreover it leverages the web.
For over two decades, the traditional or proprietary IVR systems were the only IVR deployments in the market. These systems have since earned the name traditional IVR systems. But over the last six to seven years, as business needs have outgrown the constraints of rigid TDM-based telephony architectures - the native environments for traditional IVR systems - organizations have begun to move to more flexible Web services deployment models that favor open standards-based (Voice-XML) platforms. This is key! Today, if you were to look at spending trends, more organizations are replacing traditional IVR systems with next generation IVR platforms based on Voice-XML to complement their migration to an IP/Web-centric architecture.
So chances are companies that are investing in Voice-XML platforms are investing in the open standard, interoperability, TCO, and flexibility rather than voice-enablement.
Agreed!
+1 (that's a big thumbs up in board-speak)
Too often, enterprises are sold on the "VoiceXML is for Speech" story, which is just non realistic. VoiceXML's power is that it's an interpreted language and that it enables a migration towards a services-oriented infrastructure.
I'm an old time speech hack - and we were building complex voice applications with name and address functionality back in 2001. On a Lucent Conversant, no less.
Sorry- my bad!