To get things started here at my ActiveAnalysis blog, I am posting a slightly edited version of a recent post from my Genesys blog (you can find the original at
www.betterinteractions.com , under the heading "Thinking Foreword"). In general, I will not double post, and I encourage checking out Better Interactions -- my blog and Rob Winder's are not very Genesys-specific (mine basically not at all!).
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