http://activeanalysis.net/node/60/feed A discussion of contact center centric products, technologies and issues. en http://activeanalysis.net/node/68 To get things started here at my ActiveAnalysis blog, I am posting a slightly edited version of a recent post from my Genesys blog (you can find the original at <a href="http://www.betterinteractions.com" title="www.betterinteractions.com">www.betterinteractions.com</a> , under the heading &quot;Thinking Foreword&quot;).&nbsp; In general, I will not double post, and I encourage checking out Better Interactions -- my blog and Rob Winder&#39;s are not very Genesys-specific (mine basically not at all!).&nbsp; <span class='read-more'><a href="http://activeanalysis.net/node/68">&nbsp;read&nbsp;more&nbsp;&raquo;</a></span><div class="og_rss_groups"><ul class="links"><li class="first last og_links"><a href="/node/38" class="og_links">All Users</a></li> </ul></div> http://activeanalysis.net/node/68#comments Contact Center All Users Contact Center Mon, 19 Feb 2007 19:07:56 -0800 bgalvin 68 at http://activeanalysis.net