I recently wrote a white paper for Vicorp, an independent tool vendor for IVR systems. The following is a section from the white paper which I think is very interesting. 

 read more »

I recently wrote a white paper for Vicorp, an independent tool vendor for IVR systems. The following is a section from the white paper which I think is very interesting. 

 read more »

UPDATE: Microsoft has announced the acquisition this morning (March 14). 

The Wall Street Journal refreshed the rumor mill today that Microsoft was once again approaching TellMe. This iteration of the rumor mill puts an $800 million price tag on TellMe's book of business.  read more »

Today, on the second day of the SpeechTek conference, Nuance announced its acquisition of BeVocal (see press release here).

Though some see this acquisition as a big thumbs up from the speech recognition juggernaut, I see another finger being raised to its existing hosting partners.  read more »

To get things started here at my ActiveAnalysis blog, I am posting a slightly edited version of a recent post from my Genesys blog (you can find the original at www.betterinteractions.com , under the heading "Thinking Foreword").  In general, I will not double post, and I encourage checking out Better Interactions -- my blog and Rob Winder's are not very Genesys-specific (mine basically not at all!).   read more »